We're improving our network for you

To do this, there will be a number of planned mobile outages across the country. We know this can disrupt your day, and we apologise for the inconvenience caused. We’re working as fast as we can to get the network up and running. In the meantime, here’s a guide to learn more about our network improvement measures.

Sometimes outages aren’t planned, and our coverage is impacted by other factors. If you’re experiencing issues with your service, and you don’t see your location listed below, you can report an outage.

Wifi Issues?

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Under Repair
Putauaki, Whakatane
04:00 PM 31/03/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded. 

Planned
Cockle Bay, Auckland
07:00 AM 26/04/2025 to 08:00 PM 27/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Mornington, Dunedin
12:00 AM 08/04/2025 to 06:00 AM 08/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Schnapper Rock, Auckland
12:00 AM 08/04/2025 to 06:00 AM 08/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Bishopdale, Burnside, Broomfield, Hillmorton, Wainoni, Waimairi, Bush Inn, Dallington, Hornby South Christchurch
08:00 AM 15/04/2025 to 06:00 AM 02/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Kawaha Point, Rotorua
07:00 AM 08/04/2025 to 08:00 PM 11/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Bluff Ports, Invercargill
07:00 AM 09/04/2025 to 10:00 PM 11/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Orere Point, Auckland
07:00 AM 29/04/2025 to 08:00 PM 01/05/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Cockle Bay, Auckland
07:00 AM 09/04/2025 to 08:00 PM 10/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Kaiwaka, Pukenui Hill
08:00 AM 14/04/2025 to 08:00 PM 16/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Athenree, Bay of Plenty
07:00 AM 15/04/2025 to 08:00 PM 18/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Beachlands, Auckland
07:00 AM 15/04/2025 to 08:00 PM 16/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Clevedon, Manukau City
07:00 AM 08/04/2025 to 08:00 PM 11/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Tauranga CBD
07:00 AM 08/04/2025 to 08:00 PM 11/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Mt Freeth Picton, Marlborough
09:00 AM 08/04/2025 to 05:00 PM 10/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Kaitoke Greenfield and Trentham, Upper Hutt
09:00 AM 31/03/2025 to 05:00 PM 02/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Avondale, Christchurch
08:00 AM 14/04/2025 to 10:00 PM 22/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Akaroa Hilltop, Christchurch City
12:00 AM 07/04/2025 to 06:00 AM 07/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Fairlie, Canterbury
08:00 AM 10/04/2025 to 07:00 PM 11/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Mount Maunganui, Tauranga
08:00 AM 07/04/2025 to 05:00 PM 07/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Pipitea,Wellington City
08:00 AM 07/04/2025 to 05:00 PM 08/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Brightwater and Saxton Field, Tasman District
08:00 AM 09/04/2025 to 07:00 PM 10/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Carterton, Wellington
08:00 AM 08/04/2025 to 05:00 PM 08/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Ohakune, Ruapehu District
11:00 PM 08/04/2025 to 06:00 AM 09/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Rotorua CBD
08:00 AM 02/04/2025 to 07:00 PM 03/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
St andrews, Waimate District
07:00 AM 15/04/2025 to 10:00 PM 16/04/2025
Mobile

Mobile coverage may be degraded

Planned
Mt Maunganui, Tauranga
11:00 PM 07/04/2025 to 06:00 AM 08/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Waikaukau, Auckland
07:00 AM 02/04/2025 to 06:00 PM 04/04/2025
Mobile

Mobile coverage may be degraded

Planned
Oruanui, Taupo
09:00 AM 25/03/2025 to 03:00 PM 27/03/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Woodend, Canterbury
07:00 AM 02/04/2025 to 10:00 PM 03/03/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Ngongotaha, Rotorua
08:00 AM 02/04/2025 to 07:00 PM 03/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded

Planned
Elles Road, Invercargill City
07:00 AM 08/04/2025 to 10:00 PM 09/04/2025
Mobile

Mobile coverage may be degraded

Planned
Greenmount Hub, Auckland
07:00 AM 26/03/2025 to 08:00 PM 28/03/2025
Mobile

Mobile coverage may be degraded

Planned
Taupiri, Waikato District
10:00 AM 01/04/2025 to 04:00 PM 01/04/2025
Mobile

Mobile coverage may be degraded

Planned
Hanmer Springs, Canterbury
07:00 AM 01/04/2025 to 10:00 PM 03/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Planned
Papatoetoe, Auckland
07:00 AM 02/04/2025 to 08:00 PM 03/04/2025
Mobile and Wireless Broadband

Mobile coverage may be degraded.

Under Repair
Roaming Customers
11:22 AM 11/03/2025
Mobile

We are aware that some roaming customers may be receiving duplicate messages, where the same message is delivered multiple times. Our team is actively investigating the issue and working on a resolution.